All Case Studies
Startup / Operations
SOPs & Process Documentation
A fast-growing startup had tribal knowledge locked in a few people's heads, so nothing was repeatable.
SOPsProcess ImprovementKnowledge Management
The Problem
What wasn't working
Key processes lived in people's heads. When someone was out, work stalled. New hires took weeks to ramp up because nothing was written down or standardized.
The Process
How I solved it
- 1
Documented the core repeatable processes across sales, ops, and customer success.
- 2
Created clear, usable SOPs with checklists and owners for each step.
- 3
Organized everything into a single knowledge base the team could actually use.
- 4
Built a simple review cycle so documentation stayed current as the business changed.
The Results
What changed
60%
faster onboarding for new hires
0
single points of failure on core processes
1
central knowledge base for the whole team
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