Helping small businesses decide where AI actually fits — turning a crowded field of AI tools into clear, usable decisions mapped to real workflows and a plan that can be acted on immediately.

Led the sales team to consistently hit sales targets, coaching performance and streamlining the sales process.

Managing short-stay rental operations end-to-end — listings, guest communication, and bookings.

Responsible for client onboarding and support, keeping students on track with regular monthly reviews.

Project management and operations across course development and customer support processes.

Quality assurance and team adherence, sales operations reporting, partner liaison, customer escalations and retention, and recruitment including onboarding and product training.

Phone, live chat, and email support; order taking and sales processing; enrollments; social media management; reporting; certificates and invoicing.

Superior service via phone and email for billing inquiries, handling escalations and upset customers professionally.

Floor and phone support to agents on product and process questions, escalation calls, and customer retention.